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With Admission process already underway in various universities, the University Grants Commission (UGC) has asked Universities to come up with a 24 X 7 helpline service.
This helpline number will help to address all the students.
“With the new academic session to commence soon, it is understood that all universities are getting busy with the process of admission in various programmes of study offered at different levels of higher education. “The admission procedure constitutes one of the most significant aspects of institutional functions and can lead to a lot of hassle and confusion for students if not carried out with utmost care and clarity,” UGC Secretary Jaspal Sandhu said in a letter to Vice Chancellors.
Transparency, clarity and effectiveness of interface is expected from all universities regarding the same.
“One effective mechanism to check different hurdles in the admission process and to handhold the prospective students is to set up a 24×7 helpline in the university which can attend to queries, doubts, confusions and grievances of students. “The universities should establish a helpline at the earliest with the notification on the homepage of their website,” the communication added.
The University Grants Commission (UGC) of India is a statutory body set up by the Indian Union government in accordance to the UGC Act 1956 under Ministry of Human Resource Development, and is charged with coordination, determination and maintenance of standards of higher education. It provides recognition to universities in India, and disburses funds to such recognised universities and colleges. Prof. Ved Prakash is the incumbent Chairman of UGC, India. Its headquarters is in New Delhi, and six regional centres in Pune, Bhopal, Kolkata, Hyderabad, Guwahati and Bangalore.