How to Become a Concierge

About Concierge

A Concierge is a person who serves as a specialized customer service representative. He serves as the first point of contact between a guest and a hotel. He is responsible for responding to guest enquiries, directing phone calls, coordinating trip plans, and other duties. A Concierge is also responsible for providing quality customer service to the guests so that they have a smooth and pleasant experience. He also offers recommendations on places to eat, things to do in the area, best places to visit and other suggestions as requested. 

Responsibilities of a Concierge

Check some major responsibilities of a Concierge provided below.

• Providing directions to hotel guests

• Making travel arrangements for sightseeing or other tours

• Providing business services for guests

• Providing information about local activities including shopping, dining and nightlife

• Planning special events, parties, or meetings

• Managing mail, luggage & deliveries

• Promoting hotel features and services to guests

Eligibility to become Concierge

Candidates who are aiming for a career as a Concierge need to satisfy the eligibility requirements decided by the hotel. The eligibility criteria for a career as a Concierge is provided below. 

Courses to become a Concierge

You check the table provided below to know some of the courses that you can pursue to become a Concierge. The table also includes the total fee and the top colleges offering these courses. You can apply to any of these colleges by filling our Common Application Form.

Types of Job Roles Concierge

The main job role of a Concierge is to offer good customer service to the guests and make them happy. There are many other job profiles available for a Concierge. Some of them are provided below.

• Hospitality Manager

• Front Office Manager

• Housekeeping Supervisor

• Kitchen Manager

• Rooms Division Manager

• Resident Manager

If you want to know what profession is perfect for you, you can give our Career Profiling Test. Besides this, you can ask questions about a career as a Concierge on the Collegdekho QnA zone. 

Employment Opportunities for Concierge

Typically, concierges work in hotels, but they may also work in clubs, cruise ships, travel companies, corporations, restaurants, and other venues. Around 70% of the jobs available for a Concierge are in hotels. The graph provided below contains the employment opportunities available for a Concierge. 

Top Recruiting Agencies for Concierge

Some of the major recruiting companies for Concierge are listed below.

• The Paul Bangalore

• The Oberoi Mumbai

• The Suryaa New Delhi

• The Claridges Hotel

• The Leela Palace, New Delhi

• The Oberoi Udaivilas, Udaipur

• Amanbagh Resort, Rajasthan

Pay Scale/Salary of Concierge

The average salary of a Concierge is around 5 lakh per annum. His average salary depends on his experience and skillset. The table provided below shows the salary of a Concierge for all levels of experience. 

Books & Study Material to Become Concierge

Here are some recommended books for a Concierge. 

• The Heart of Hospitality by Micah Solomon

• Introduction to Hospitality Management by John R. Walker

• Hospitality Management by Roy C. Wood

• Hospitality Facilities Management and Design by David M Stipanuk

• Hotel Operations Management by David Hayes

Pros of becoming a Concierge

• You do not require any higher degree to start a career as a Concierge

• A variety of employment opportunities are available for a Concierge

• Salary of a Concierge is very good

• This profile is perfect for candidates who like meeting new people

Cons of becoming a Concierge

• You should have good communication skills for a career as a Concierge

• Good knowledge of MS Office and other computer software is required for this job

• You will be working during the weekend also