MBA in Service Management

MBA in Service Management is a postgraduate course in management available in a number of MBA colleges in India. The duration of the course is 2 years and it is available for candidates who have completed their graduation. The course focuses on developing an understanding of the various services that are part of a business. It involves the study of how to manage the various services associated with an organization. These services can be related to the various different departments in an organization and are considered essential to keep a business up and running.

MBA in Service Management is an excellent choice of course who wishes to get into a Service Management role in any industry. Students of an MBA in Service Management course are taken through the various aspects associated with the industry such as marketing services management, quality services management, human resource services management, customer service management etc. Through the course of MBA in Service Management, a student is able to develop their skills and understanding of the various services involved in an organization and how to be better and more efficient at managing and planning those services.

The course is perfect or any student who wishes to join the management sector and be involved in ensuring efficient delivery of various services in an organization. It is well-suited to a candidate who is good with managing time and resources. Candidates interest in taking up this course should also ideally be good at decision making and be able to coordinate with different groups of people to ensure efficient delivery of services. Professionals of this stream are also required to have a good idea of strategic planning so that they can deliver on the requirements on a limited budget and timeframe.

Highlights of MBA in Service Management

The exact syllabus of an MBA in Services Management course varies according to the college. Colleges may also offer students the chance to choose their subjects or subject groups from the various electives they have available.

First Year

Second Year

MBA in Service Management is not a very popular choice of MBA course but it does offer good career opportunities to the students. A graduate of an MBA in Service Management course can join the various respective niches of the service management industry. A professional with a background in Service Management is expected to effectively plan and ensure the seamless delivery of services to ensure that the operations of a business keep running smoothly.

There are various areas in a business where there is a requirement of a professional trained in the Service Management course. These include the design of business processes, market research, supply and logistics management, B2B services, relationship development etc. Some of the key recruiting areas for an MBA in Services Management graduate include:

• BPOs

• Media Houses

• Management Consulting Firms

• Banks

• Financial Institutions

• IT Industry

• E-Commerce Companies

• Service Providers etc.

Top Recruiting Companies for MBA in Services Management

Here are some of the top recruiters of MBA in Services Management graduates.

• Accenture

• Amazon

• Flipkart

• Reliance

• Snapdeal

• Zee TV

• HCL etc.

The job positions available for an MBA in Services Management graduate include:

• Business Development Officer

• Managing Consultant

• Financial Services Manager

• Production Manager

• Supply Manager etc.