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Last Updated On 15 Jun, 2020
A Guest Service Associate is a person who is responsible for attending the guests and resolving their complaints and requests in a professional manner. He also takes care of providing excellent customer service to the guests from their arrival until their departure. Some of the major responsibilities of Guest Service Associates are answering the telephone calls and keeping the track of all inhouse activities such as information regarding rooms availability and reservation, ensuring that rooms are allocated to the right matches, providing outstanding services to the guest, greeting guests in a friendly manner, practising safety measures and standards, ensuring that all the housekeeping work is carried out in a timely manner. Besides this, he also provides the necessary information to the guests over the phone.
Candidates must meet the minimum eligibility criteria given below
Education: Candidates who are looking for a job as a guest service associate should have a high school diploma or general education diploma. Those who are good at computers will be preferred. Besides this, the candidates can check the job description of the company to know more about the eligibility criteria for being a guest service associate.
Experience: Most of the companies hire candidates who have some experience in managing guests. Candidates can collect some work experience by working part-time at any hotel or restaurant. After that, they can apply for a job as a guest service associate.
Skills: Candidates must also posess some additional skills apart from academic qualifications. Some of the important skills required for guest service associate are listed below.
The job role of a guest service associate totally depends upon the type of industry they are working in. Candidates who are new to this field can start working as an executive or an intern and then they can apply for a senior position. Some of the job roles available for a guest service associate are listed below.
There are many employment opportunities available for a guest service associate. Some of the areas where a guest service associate can apply are listed below.
Guest service associates are mostly hired by hotels. Some of the well-known recruiters for a guest service associate are given below.
Salary of a Guest Service Associate will depend on many factors such as the company, job profile, location and experience. An entry-level Guest Service Associate with a work experience of at least 1 year can earn up to 2 lakh per annum. Candidates can check the table provided below to know the average salary of a Guest Service Associate for all levels.
Profile | Starting Salary per annum (in INR) | Mid Level Salary per annum (in INR) | Senior Level Salary per annum (INR) |
Guest Service Associate | 1,17,000 | 1,76,000 | 3,02,000 |
A guest service associate must have good communication and presentation skills. He should attend to the guests in a polite manner. There are many books for guest service associates which can help them learn some skills and strategies. They can refer to some of the books listed below to have a successful career as a guest service associate.
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