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Career as Guest Service Associate

Career as a Guest Service Associate

About Guest Service Associate

A Guest Service Associate is a person who is responsible for attending the guests and resolving their complaints and requests in a professional manner. He also takes care of providing excellent customer service to the guests from their arrival until their departure. Some of the major responsibilities of Guest Service Associates are answering the telephone calls and keeping the track of all inhouse activities such as information regarding rooms availability and reservation, ensuring that rooms are allocated to the right matches, providing outstanding services to the guest, greeting guests in a friendly manner, practising safety measures and standards, ensuring that all the housekeeping work is carried out in a timely manner. Besides this, he also provides the necessary information to the guests over the phone.

Eligibility to become Guest Service Associate

Candidates must meet the minimum eligibility criteria given below

Education: Candidates who are looking for a job as a guest service associate should have a high school diploma or general education diploma. Those who are good at computers will be preferred. Besides this, the candidates can check the job description of the company to know more about the eligibility criteria for being a guest service associate. 

Experience: Most of the companies hire candidates who have some experience in managing guests. Candidates can collect some work experience by working part-time at any hotel or restaurant. After that, they can apply for a job as a guest service associate. 

Skills: Candidates must also posess some additional skills apart from academic qualifications. Some of the important skills required for guest service associate are listed below.

  • Good Communication
  • Multitasking
  • Flexibility
  • Professionalism
  • Mathematics
  • Microsoft Office
  • Courtesy
  • Enthusiasm
  • Prioritisation
  • Time Management
  • Customer Service
  • Analytical thinking
  • Creativity

Types of Job Roles Guest Service Associate

The job role of a guest service associate totally depends upon the type of industry they are working in. Candidates who are new to this field can start working as an executive or an intern and then they can apply for a senior position. Some of the job roles available for a guest service associate are listed below.

  • Guest Service Executive
  • Guest Service Associate
  • Trainee Guest Service Executive
  • Guest Services Supervisor
  • Guest Service Assistant
  • Front Desk Agent

Employment Opportunities for  Guest Service Associate

There are many employment opportunities available for a guest service associate. Some of the areas where a guest service associate can apply are listed below.

  • Hotels
  • Restaurants
  • Travel companies
  • Hospitality
  • Aviation

Top Recruiting Agencies for Guest Service Associate

Guest service associates are mostly hired by hotels. Some of the well-known recruiters for a guest service associate are given below.

  • Taj Mahal Tower, Mumbai
  • Hyatt Regency Mumbai
  • Radisson Blu Plaza Delhi Airport
  • The Leela Palace New Delhi
  • Pride Plaza Hotel Aerocity, New Delhi
  • Holiday Inn Jaipur, City Centre
  • The Suryaa New Delhi
  • The Claridges Hotel
  • The Oberoi Amarvilas
  • Lemon Tree Hotel, Gachibowli

Planning to choose Guest Service Associate as your career?

Pay Scale/Salary of Guest Service Associate

Salary of a Guest Service Associate will depend on many factors such as the company, job profile, location and experience. An entry-level Guest Service Associate with a work experience of at least 1 year can earn up to 2 lakh per annum. Candidates can check the table provided below to know the average salary of a Guest Service Associate for all levels. 

Profile

Starting Salary per annum (in INR)

Mid Level Salary per annum (in INR)

Senior Level Salary per annum (INR)

Guest Service Associate

1,17,000

1,76,000

3,02,000

Books & Study Material to Become Guest Service Associate

A guest service associate must have good communication and presentation skills. He should attend to the guests in a polite manner. There are many books for guest service associates which can help them learn some skills and strategies. They can refer to some of the books listed below to have a successful career as a guest service associate.

  • The Amazement Revolution by Shep Hyken
  • The Best Service is No Service by Bill Price and David Jaffe
  • Delivering Happiness by Tony Hsieh
  • The Thank You Economy by Gary Vaynerchuk
  • Getting Everything You Can Out Of All You’ve Got by Jay Abraham
  • Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless

Pros of becoming a Guest Service Associate

  • A career as a guest service associate helps in improving the presentation and communication skills
  • Job as a guest service associate helps in developing problem-solving skills
  • A career as a guest service associate provides good knowledge of all social medial platforms

Cons of becoming a Guest Service Associate

  • Guest service associates will have to take care of all the services provided to the guest from the time of their arrival to the departure.
  • Guest service associates will also have to deal with different types of clients and some may be difficult to deal with.
  • A career as a guest service associate requires good management and critical thinking skills.
  • Job as a guest service associate can be very stressful at times with long working hours.

Paths for Being Guest Service Associate

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