A Concierge is a person who serves as a specialized customer service representative. He serves as the first point of contact between a guest and a hotel. He is responsible for responding to guest enquiries, directing phone calls, coordinating trip plans, and other duties. A Concierge is also responsible for providing quality customer service to the guests so that they have a smooth and pleasant experience. He also offers recommendations on places to eat, things to do in the area, best places to visit and other suggestions as requested.
Check some major responsibilities of a Concierge provided below.
Providing directions to hotel guests
Making travel arrangements for sightseeing or other tours
Providing business services for guests
Providing information about local activities including shopping, dining and nightlife
Planning special events, parties, or meetings
Managing mail, luggage & deliveries
Promoting hotel features and services to guests
Candidates who are aiming for a career as a Concierge need to satisfy the eligibility requirements decided by the hotel. The eligibility criteria for a career as a Concierge is provided below.
At least 1-year experience in customer service
Provided below are some skills required for Concierge
You check the table provided below to know some of the courses that you can pursue to become a Concierge. The table also includes the total fee and the top colleges offering these courses. You can apply to any of these colleges by filling our Common Application Form.
Total Fee (Approx)
Top Colleges for Hospitality Management
INR 50,000 to INR 3.40 lakh
INR 24,000 to INR 1.80 lakh
INR 55,000 to INR 2.90 lakh
INR 25,000 to INR 6.00 lakh
The main job role of a Concierge is to offer good customer service to the guests and make them happy. There are many other job profiles available for a Concierge. Some of them are provided below.
Typically, concierges work in hotels, but they may also work in clubs, cruise ships, travel companies, corporations, restaurants, and other venues. Around 70% of the jobs available for a Concierge are in hotels. The graph provided below contains the employment opportunities available for a Concierge.
Some of the major recruiting companies for Concierge are listed below.
The Paul Bangalore
The Oberoi Mumbai
The Suryaa New Delhi
The Claridges Hotel
The Leela Palace, New Delhi
The Oberoi Udaivilas, Udaipur
Amanbagh Resort, Rajasthan
The average salary of a Concierge is around 5 lakh per annum. His average salary depends on his experience and skillset. The table provided below shows the salary of a Concierge for all levels of experience.
Starting Salary per annum (in INR)
Mid Level Salary per annum (in INR)
Senior Level Salary per annum (INR)
Here are some recommended books for a Concierge.
The Heart of Hospitality by Micah Solomon
Introduction to Hospitality Management by John R. Walker
Hospitality Management by Roy C. Wood
Hospitality Facilities Management and Design by David M Stipanuk
Hotel Operations Management by David Hayes
You do not require any higher degree to start a career as a Concierge
A variety of employment opportunities are available for a Concierge
Salary of a Concierge is very good
This profile is perfect for candidates who like meeting new people
You should have good communication skills for a career as a Concierge
Good knowledge of MS Office and other computer software is required for this job
You will be working during the weekend also