Last Updated On 21 Jul, 2020
An Airline Customer Service Agent is a person who assists the customers with itinerary changes, flight reservations and questions about customer loyalty programs. Besides this, he also helps passengers with providing flight information, issuing tickets, check-in, solving ticket related problems and checking baggage. An Airline Customer Service Agent also upgrades the seats and reissues seats for them when no seats are available in the flight. Besides this, he also checks the boarding passes of the passengers.
Some of the major responsibilities of an Airline Customer Service Agent are:
Verifying and inspecting passenger documentation
Assisting passengers with self-service check-in
Maintaining high standards of security and services at the airport
Making public address announcements whenever required
Operation computers and other specialist equipment such as scanners, air-bridge and airline-specific software
Check the minimum eligibility criteria for a career as an Airline Customer Service Agent provided below.
Passed high school diploma or equivalent in relevant field
Employers will prefer candidates who have completed a bachelor's degree in related fields
Six months to one year of work experience is required
Knowledge of some tools such as CRM, online chat software, contact centre software, customer relationship management software and Microsoft Office.
Skills Required: Some of the necessary skills required to become an Airline Customer Service Agent are
Good listening skills
Excellent communication skills
Customers service skills
Good levels of fitness
Team working skills
Candidates who are looking for admission to any course for a career as Airline Customer Service Agent can fill the Common Admission Form.
An Airline Customer Service Agent operates at an airport or a call centre offering information and assistance to the passengers. He can also work at the front desk of the airport. There are many other profiles available for an Airline Customer Service Agent as provided below.
Customer Service Representative: He is responsible for solving the complaints and questions of the customer.
Airport Manager: He is responsible for the smooth functioning of all the activities at the airport.
Retail Sales Associate: Retail sales associates are responsible for assisting consumers in the collection and purchasing of products.
Flight Attendant: Flight attendants are responsible for ensuring the safety and security of the passengers during the flight.
An Airline Customer Service Agent can apply to any company from the airline industry. Besides this, he can also choose any department at the airport to start his career as an Airline Customer Service Agent. Some other employment opportunities where an Airline Customer Service Agent may apply for a job are provided below.
If you want to know more about employment opportunities for an Airline Customer Service Agent or any other job profile, you can ask questions on the Collegedekho QnA zone.
Some of the major recruiting companies for Airline Customer Service Agents are listed below.
Chhatrapati Shivaji International Airport
Delhi Indira Gandhi International Airport
Bengaluru International Airport
The average salary of an Airline Customer Service Agent is INR 3 lakh per annum. There are some companies which might offer him some bonus depending on the work. Candidates can check the average salary for all the levels of Airline Customer Service Agent provided in the table below.
Starting Salary per annum (in INR)
Mid Level Salary per annum (in INR)
Senior Level Salary per annum (INR)
Airline Customer Service Agent
Since the major work of Airline Customer Service Agent is helping customers, he should be able to be friendly with the customers in resolving their issues. Besides this, he should be able to find solutions in difficult situations. There are many books which can help Airline Customer Service Agent to learn some additional skills. These books will also help get an understanding of the airline industry. Some of the recommendations are provided below.
A Practical Guide to Airline Customer Service by Colin C. Law
Strategic Customer Service by John Goodman
Turn the Ship Around by L. David Marquet
The Ten Principles Behind Great Customer Experiences by Matt Watkinson
Career as an Airline Customer Service Agent will help you improve your communication skills.
It will help you learn how to solve problems effectively.
A career as an Airline Customer Service Agent will let you meet different kinds of people daily.
This profile will help you grow your organizational network.
You will be responsible for resolving customer problems in case of an emergency
Career as an Airline Customer Service Agent is full of stress.
You may not get a good salary in the initial stage of your career.
Career as an Airline Customer Service Agent requires good management skills.
Airline Customer Service Agent should have a good knowledge of some tools such as CRM, customer relationship management software, online chat software, contact centre software and Microsoft Office.
Airline Customer Service Agents are majorly hired by large commercial airlines. However, you may also apply at chartered flight companies or smaller airlines.
Yes, minimum work experience of 6 months to 1 year is required for a career as an Airline Customer Service Agent.
Some of the major recruiters for an Airline Customer Service Agent are Chhatrapati Shivaji International Airport, Jet Airways, Delhi Indira Gandhi International Airport and Bengaluru International Airport.
Candidates who have good experience in dealing with people and handling their issues should apply for a job as an Airline Customer Service Agent.
Some other profiles available for an Airline Customer Service Agent are Flight Attendant, Customer Service Representative and Retail Sales Associate.
You must have cleared a diploma or a bachelor's degree in a related field for a career as an Airline Customer Service Agent.
Some of the required skills for an Airline Customer Service Agent are excellent communication skills, teamworking skills, time management skills and problem-solving skills.
The salary of an Airline Customer Service Agent will vary depending on his profile and experience. You can expect a salary of INR 3 lakh per annum in the initial stage.
Airline Customer Service Agent provides support to the passengers during a flight and also before the flight.