Front Office Supervisor supervises front desk team members to ensure efficient and smooth operations of the hotel. He leads and performs all front desk duties including check-ins, reservations, checkouts, guest phone messages, and special requests. Front Office Supervisor also provides technical support to the front desk and housekeeping staff when needed. He provides guests with accurate and timely information & services. Front Office Supervisor also ensures that the documents provided by the guests are valid and the invoices and bills are accurate.
Check some major responsibilities of a Front Office Supervisor provided below.
Providing outstanding services and ensuring customer satisfaction.
Planning and assigning workloads for front office associates.
Assisting in hiring and training associates in front office duties.
Managing incoming and outgoing emails & faxes.
Scheduling regular meetings to discuss the issues and updates.
Cross-checking all billing instructions are correctly updated.
Allocating rooms to the guests and verifying all the documents.
Addressing customer concerns and complaints professionally.
Candidates who are aiming for a career as a Front Office Supervisor will have to satisfy some requirements decided by the hotel. They can check the table provided below to know the eligibility criteria to become a Front Office Supervisor.
At least 1 year of experience in hotel management or any relevant field is required.
Provided below are some skills required for Front Office Supervisor
Check the table provided below to know some of the courses that you can pursue to become a Front Office Supervisor. The table also includes the average fee and the top colleges offering these courses. You may enrol for any of these courses by filling our Common Application Form.
Total Fee (Approx)
Top Colleges for Hospitality Management
INR 50,000 to INR 3.40 lakh
INR 24,000 to INR 1.80 lakh
INR 55,000 to INR 2.50 lakh
INR 30,000 to INR 6.50 lakh
Front Office Supervisor ensures that all guests are satisfied when complaints arise. He also oversees and supervises the reservation staff. The roles and responsibilities of a Front Office Supervisor will vary from hotel to hotel. He can also apply for a Front Office Supervisor job at any hotel. Some other job profiles available for a Front Office Supervisor are provided below.
Front Office Supervisor can apply for a job in Hotels, Tourist Resorts, Guest Houses, Hotel Service Aggregators, Hospitals, Tourism Industry, Aviation and Motels. Around 70% of the jobs are available in a hotel. You can check the graph provided below to know more about employment opportunities available for a Front Office Supervisor.
Some of the major recruiting companies for Front Office Supervisor are listed below.
The Oberoi Mumbai
The Claridges Hotel
The Oberoi Udaivilas, Udaipur
The Oberoi, New Delhi
The Taj Mahal Palace
Ananda in the Himalayas
Taj Falaknuma Palace
An experienced Front Office Supervisor can earn up to 4.3 lakh per annum. The table provided below contains the average salary of all levels of Front Office Supervisor.
Starting Salary per annum (in INR)
Mid Level Salary per annum (in INR)
Senior Level Salary per annum (INR)
Front Office Supervisor
Here are some recommended books for Front Office Supervisor.
Hotel Front Office Management by James Bardi
Hotel Front Office Operations and Management by Jatashankar R. Tewari
Hotel Housekeeping: Operations and Management by G. Raghubalan and Smritee Raghubalan
Front Office Management by S K Bhatnagar
Front Office Operations and Management by Ahmed Ismail
Food Production Operations by Parvinder Bali
Many job profiles are available for Front Office Supervisor
This profile allows candidates to meet different kinds of people daily
This profile is perfect for candidates who are interested in a career in the hotel industry
This profile helps candidates to improve their communication skills and presentation skills
The salary of a Front Office Supervisor is not very high
Sometimes this profile is stressful
This profile is not suitable for candidates who are interested in technical jobs
You will also have to work during weekends too