How to Become a Front Office Supervisor

About Front Office Supervisor

Front Office Supervisor supervises front desk team members to ensure efficient and smooth operations of the hotel. He leads and performs all front desk duties including check-ins, reservations, checkouts, guest phone messages, and special requests. Front Office Supervisor also provides technical support to the front desk and housekeeping staff when needed. He provides guests with accurate and timely information & services. Front Office Supervisor also ensures that the documents provided by the guests are valid and the invoices and bills are accurate. 

Responsibilities of a Front Office Supervisor

Check some major responsibilities of a Front Office Supervisor provided below.

• Providing outstanding services and ensuring customer satisfaction.

• Planning and assigning workloads for front office associates.

• Assisting in hiring and training associates in front office duties.

• Managing incoming and outgoing emails & faxes.

• Scheduling regular meetings to discuss the issues and updates.

• Cross-checking all billing instructions are correctly updated.

• Allocating rooms to the guests and verifying all the documents.

• Addressing customer concerns and complaints professionally.

Eligibility to become Front Office Supervisor

Candidates who are aiming for a career as a Front Office Supervisor will have to satisfy some requirements decided by the hotel. They can check the table provided below to know the eligibility criteria to become a Front Office Supervisor. 

Courses to become a Front Office Supervisor

Check the table provided below to know some of the courses that you can pursue to become a Front Office Supervisor. The table also includes the average fee and the top colleges offering these courses. You may enrol for any of these courses by filling our Common Application Form.

Types of Job Roles Front Office Supervisor

Front Office Supervisor ensures that all guests are satisfied when complaints arise. He also oversees and supervises the reservation staff. The roles and responsibilities of a Front Office Supervisor will vary from hotel to hotel. He can also apply for a Front Office Supervisor job at any hotel. Some other job profiles available for a Front Office Supervisor are provided below. 

• Lobby Manager

• Hospitality Manager

• Front Office Executive

• Front Office Manager

• Kitchen Manager

• Rooms Division Manager

If you want to know what job profile is right for you, you can take our Career Profiling Test. In addition, you can ask questions about your job as a Front Office Supervisor in Collegedekho QnA zone.

Employment Opportunities for Front Office Supervisor

Front Office Supervisor can apply for a job in Hotels, Tourist Resorts, Guest Houses, Hotel Service Aggregators, Hospitals, Tourism Industry, Aviation and Motels. Around 70% of the jobs are available in a hotel. You can check the graph provided below to know more about employment opportunities available for a Front Office Supervisor. 

Top Recruiting Agencies for Front Office Supervisor

Some of the major recruiting companies for Front Office Supervisor are listed below.

• The Oberoi Mumbai

• The Claridges Hotel

• The Oberoi Udaivilas, Udaipur

• The Oberoi, New Delhi

• Aman-i-Khas

• The Taj Mahal Palace

• Ananda in the Himalayas

• Taj Falaknuma Palace

Pay Scale/Salary of Front Office Supervisor

An experienced Front Office Supervisor can earn up to 4.3 lakh per annum. The table provided below contains the average salary of all levels of Front Office Supervisor. 

Books & Study Material to Become Front Office Supervisor

Here are some recommended books for Front Office Supervisor. 

• Hotel Front Office Management by James Bardi

• Hotel Front Office Operations and Management by Jatashankar R. Tewari

• Hotel Housekeeping: Operations and Management by G. Raghubalan and Smritee Raghubalan

• Front Office Management by S K Bhatnagar

• Front Office Operations and Management by Ahmed Ismail

• Food Production Operations by Parvinder Bali

Pros of becoming a Front Office Supervisor

• Many job profiles are available for Front Office Supervisor

• This profile allows candidates to meet different kinds of people daily

• This profile is perfect for candidates who are interested in a career in the hotel industry

• This profile helps candidates to improve their communication skills and presentation skills 

Cons of becoming a Front Office Supervisor

• The salary of a Front Office Supervisor is not very high

• Sometimes this profile is stressful

• This profile is not suitable for candidates who are interested in technical jobs

• You will also have to work during weekends too