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Last Updated On 29 Aug, 2020
A Lobby Manager is a person who is responsible for providing an exceptional and amazing customer experience. He also ensures that all the departments work in an effective manner and manages the regular flow of operations in the lobby. Besides this, the Lobby Manager is responsible for providing a friendly environment for all the guests. The primary responsibility of the Lobby Manager is to ensure that front office shifts are running smoothly and also offers outstanding guest service. A Lobby Manager coordinates with the owner of the hotel and other team members to develop policies and conducts meetings to discuss important strategies and goals
Check some major responsibilities of a Lobby Manager provided below.
Managing the team of lobby greeters
Coordinating with team members to ensure smooth functioning of front office
Greeting the special guests of the hotel
Resolving the complaints and other problems of guests
Maintaining a good relationship with the staff members of the front office
Approving the working schedule for the front office attendants
Preparing weekly reports and discussing it with the Front Office Manager
Applicants need to fulfil some of the eligibility criteria determined by the organization to become a Lobby Manager. The qualifying requirements for the position of Lobby Manager are set out below.
Education Required |
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Work Experience |
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Skills | Some of the skills required for a Lobby Manager are:
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Candidates who have completed an undergraduate degree in hotel management are eligible to become a Lobby Manager. Some of the degree programs that can help the candidates apply for this position are provided below. The table also contains some top hotel management college that offers education in hotel management. You can apply to any of these colleges by filling our Common Application Form.
Course | Total Fee (Approx) | Top Colleges for Hotel Management |
INR 40,000 to INR 3.00 lakh |
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INR 40,000 to INR 5.00 lakh | ||
INR 24,000 to INR 1.80 lakh | ||
INR 2.00 lakh to INR 11.00 lakh | ||
INR 10,000 to INR 50,000 |
Lobby Manager is hired in hotels to manage the daily lobby operations of the hotel. His job roles will vary depending upon his experience and skills. Some of the major job profiles where a Lobby Manager can apply for a job are listed below.
Front Office Manager
Front Office Executive
Hotel Front Desk Agent
Front Desk Associate
Housekeeping Manager
If you want to know other employment opportunities available for Lobby Manager, you can ask questions at Collegedekho QnA zone. Besides this, if you are not sure about your profile, you can give our Career Profiling Test.
Lobby Managers are mostly hired by hotels and restaurants. Some of the hotels hire a Lobby Manager to manage the staff of the front office while some of them hire a Lobby Manager to manage the front office operations. Job responsibilities of a Lobby Manager will vary from hotel to hotel. You can check some of the employment opportunities available for a Lobby Manager provide below.
Hotels
Restaurants
Hospitality
Travel companies
Aviation
Some of the major recruiting companies for Lobby Manager are listed below.
Radisson Blu Plaza Delhi Airport
Holiday Inn Jaipur, City Centre
The Suryaa New Delhi
The Leela Palace New Delhi
Pride Plaza Hotel Aerocity, New Delhi
The Claridges Hotel
Taj Mahal Tower, Mumbai
A Lobby Manager with a working experience of 2-3 years can earn up to 5 lakh per annum. The average salary of a Lobby Manager will increase with experience. The table provided below contains the average salary of a lobby Manager for all levels of experience.
Profile | Starting Salary per annum (in INR) | Mid Level Salary per annum (in INR) | Senior Level Salary per annum (INR) |
Lobby Manager | 3,24,000 | 5,19,000 | 9,05,000 |
Here are some recommended books for those who are interested in knowing more about career as a Lobby Manager.
Delivering Happiness by Tony Hsieh
The Amazement Revolution by Shep Hyken
Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless
Getting Everything You Can Out Of All You’ve Got by Jay Abraham
The Best Service is No Service by Bill Price and David Jaffe
This profile will help you develop your problem solving and presentation skills
You can apply to any sector for a job
You will be managing a team of lobby greeters
This profile is perfect for the candidates who love interacting with people
You should have a minimum of 2 years of work experience
You will be responsible for providing a warm and friendly environment for the guests
You will have to resolve the complaints of guest
You should have good problem-solving skills for a successful career as a Lobby Manager
Take our test and find out if it suits your strengths.
You must have completed a bachelor’s degree in restaurant management or hotel management to be eligible for this position.
Some of the courses that can be pursued to become a Lobby Manager are Bachelor of Hotel Management, BSc in Hospitality and Hotel Administration and MBA in Hotel Management.
A Lobby Manager can apply to Restaurants, Hotels, Resorts and Guest Houses. Besides this, he can also look for a job at Tour and Travel companies
An experienced Lobby Manager can earn up to 8 lakh per annum. His average salary will increase with experience and responsibilities.
Yes, you can apply to many other profiles such as Front Office Manager, Front Office Executive, Housekeeping Manager and Guest Service Associate.
Some of the top recruiting companies for a Lobby Manager are The Leela Palace New Delhi, Taj Mahal Tower, Mumbai and The Claridges Hotel.
A good Lobby Manager should have excellent communication skills, presentation skills and time management skills.
Some of the books recommended for Lobby Manager are Getting Everything You Can Out Of All You’ve Got by Jay Abraham, Delivering Happiness by Tony Hsieh and The Best Service is No Service by Bill Price and David Jaffe.
Some of the major responsibilities of a Lobby Manager are managing the team of lobby greeters and approving the working schedule for the front office attendants. His responsibilities will vary depending on the industry, he is working in.
Yes, you can become a Lobby Manager. However, you are advised to check the job description of the company before applying for a job.
