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Career as Hotel Front Desk Agent

Career as a Hotel Front Desk Agent

About Hotel Front Desk Agent

A Hotel Front Desk Agent acts as the first point of contact to represent the hotel/ resort in front of the guest during the check-in. A Hotel Front Desk Agent provides guest with all necessary information and ensures their comfortable stay. He also updates and manages information regarding the availability of the room, prices and available amenities. A Hotel Front Desk Agent welcomes the guests and issues room keys. His main duties include registering guests in and out of their rooms, verifying a guest’s method of payment and confirming their booking. A good Hotel Front Desk Agent should possess excellent presentation and communication skills. 

Responsibilities of a Hotel Front Desk Agent

Check some of the major responsibilities of a Hotel Front Desk Agent listed below.

  • Providing necessary information to the guests

  • Performing all check-out and check-in tasks

  • Responding to customer queries on time

  • Assigning rooms to the guests

  • Verifying the payment method and details of the guests

  • Providing help to the guests related to ticket bookings or cab bookings

  • Making and confirming reservations

  • Storing luggage and valuables of the guests

Eligibility to become Hotel Front Desk Agent

Applicants aiming to become a Hotel Front Desk Agent need to satisfy the requirements decided by the company. The eligibility criteria for becoming a Hotel Front Desk Agent are set out below.

Education Required

  • Bachelor’s degree in Business Administration or Hotel Management

  • Some of the hotels also hire candidates who have completed a high school diploma in relevant field

  • Good knowledge of hotel reservation software such as Cloudbeds and roomkeyPMS

  • Knowledge of MS Office applications

Work Experience

  • At least 1 years of working experience in customer service

  • Those who have 2+ years of experience in the hospitality industry will be preferred

Skills

Provided below are some skills required for Hotel Front Desk Agent

  • Excellent Communication Skills

  • Organisational Skills

  • Presentation Skills

  • Problem-solving Skills

  • Negotiation Skills

  • Time Management Skills

Courses to Become a Hotel Front Desk Agent

The table provided below has some of the courses that you can pursue in order to become a Hotel Front Desk Agent. The table also comprises some well-known colleges for hotel management. You can apply to these courses by filling our Common Application Form

Course

Total Fee (Approx)

Top Colleges for Hotel Management

Bachelor of Hotel Management & Catering Technology 

INR 40,000 to INR 3.00 lakh


 

BSc in Hospitality and Hotel Administration

INR 24,000 to INR 1.80 lakh

Bachelor of Hotel Management

INR 40,000 to INR 5.00 lakh

B. Voc in Hotel Management

INR 40,000 to INR 2.50 lakh

BBA in Hotel Management

INR 70,000 to INR 3.00 lakh

Types of Job Roles Hotel Front Desk Agent

Hotel Front Desk Agent performs registration duties for the incoming guests in large or small hotels or resorts. He is responsible for ensuring that every guest has a good experience at the hotel. Job roles of a Hotel Front Desk Agent will vary depending on his experience and responsibilities. Some of the job profiles available for a Hotel Front Desk Agent are provided below.  

If you want to know employment opportunities and job profiles available for Hotel Front Desk Agent, you can ask your questions on the Collegedekho QnA zone. You can also take our Career Profiling Test.

Employment Opportunities for Hotel Front Desk Agent

Hotel Front Desk Agent may apply to a resort, museum, hotel, banquet or a restaurant. He can also look for a job in the hospitality industry. The graph provided below will help you understand the employment opportunities available for a Hotel Front Desk Agent. 

Employment Opportunities for Hotel Front Desk Agent

Top Recruiting Agencies for Hotel Front Desk Agent

Some of the major recruiting companies for Hotel Front Desk Agent are listed below.

  • The Taj Mahal Palace Mumbai

  • The Leela Palace Udaipur

  • The Oberoi Rajvilas

  • Taj Falaknuma Palace

  • The Lodhi New Delhi

  • The Oberoi New Delhi

  • The Leela Palace New Delhi

Planning to choose Hotel Front Desk Agent as your career?

Pay Scale/Salary of Hotel Front Desk Agent

An experienced Hotel Front Desk Agent can earn up to INR 3.5 lakh per annum. Besides this, those who are new to the industry can earn up to INR 2 lakh per annum. The table provided below will help you know the average salary of the Hotel Front Desk Agent. 

Profile

Starting Salary per annum (in INR)

Mid Level Salary per annum (in INR)

Senior Level Salary per annum (INR)

Hotel Front Desk Agent

2,00,000

3,50,000

5,10,000

Salary of Hotel Front Desk Agent

 

Books & Study Material to Become Hotel Front Desk Agent

Listed below are some of the best-recommended books for Hotel Front Desk Agent.

  • Hotel front office management by James Bardi

  • Principles of Hotel Front Office Operations by Pam Bradley and Sue Baker

  • Hotel Front Office Operations and Management by JR Tewari and Jatashankar R. Tewari

  • Hotel Front Office by Bruce Braham

  • Front Office Operations and Management by Ahmed Ismail

  • Front office procedures by Michael L. Kasavana

Pros of becoming a Hotel Front Desk Agent

  • You do not require any higher degree to start your career

  • You can apply to any industry

  • A career as a Hotel Front Desk Agent is exciting and challenging

  • You will get to meet different kinds of people daily

Cons of becoming a Hotel Front Desk Agent

  • Salary of a Hotel Front Desk Agent is not very lucrative

  • You will have to deal with different kinds of problems

  • The job can get very stressful and hectic at times

Paths for Being Hotel Front Desk Agent

FAQs about Hotel Front Desk Agent

What courses I can pursue to become a Hotel Front Desk Agent?

Some of the course that you can pursue in order to become a Hotel Front Desk Agent are BSc in Hospitality and Hotel Administration and BBA in Hotel Management.

What are the advantages of a career as a Hotel Front Desk Agent?

This profile is perfect for candidates who love interacting with people and those who are interested in working in the hospitality industry.

How much work experience is required to become a Hotel Front Desk Agent?

You should have at least 1 years of work experience to become a Hotel Front Desk Agent.

What are the recommended books for Hotel Front Desk Agent?

Some of the books recommended for Hotel Front Desk Agent are Hotel Front Office Operations and Management by JR Tewari and Jatashankar R. Tewari and Hotel Front Office by Bruce Braham.

What is the average salary of a Hotel Front Desk Agent?

The average salary of a Hotel Front Desk Agent is INR 3.5 lakh per annum. His average salary will vary depending on the experience and skills.

What skills are required to become a Hotel Front Desk Agent?

Hotel Front Desk Agent should have good communication skills and problem-solving skills.

What is the eligibility criteria to become a Hotel Front Desk Agent?

You must have completed a bachelor's degree in hotel management or business administration to become a Hotel Front Desk Agent.

What are the major responsibilities of a Hotel Front Desk Agent?

Some of the major responsibilities of a Hotel Front Desk Agent are assigning rooms to the guests, providing necessary information to the guests and making and confirming reservations.

What are some of the organisations which hire Hotel Front Desk Agents?

Some of the major recruiters for a Hotel Front Desk Agent are The Leela Palace Udaipur, The Oberoi Rajvilas, Taj Falaknuma Palace and The Lodhi New Delhi

What profiles I can consider other than Hotel Front Desk Agent?

You can consider some other job profiles such as Housekeeping Supervisor, Receptionist, Front Desk Clerk and Guest Service Agent.

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