How to Become a Hotel Front Desk Agent

About Hotel Front Desk Agent

Hotel Front Desk Agent acts as the first point of contact to represent the hotel/ resort in front of the guest during the check-in. During the check-in process, a Hotel Front Desk Agent serves as the first point of contact for the guest, representing the hotel/resort. A hotel front desk agent provides all necessary information to guests and ensures their comfort during their stay. He also manages and updates information about room availability, prices, and available amenities. A hotel front desk agent greets guests and hands out room keys. His primary responsibilities include registering guests in and out of their rooms, verifying a guest's payment method, and confirming their booking. A good Hotel Front Desk Agent should be able to present and communicate effectively.

Checking hotel guests into and out of their rooms is the responsibility of the front desk staff. They are in charge of making sure that each and every visitor has a good time while staying at the hotel. A front desk agent's main responsibilities include greeting visitors at the desk, responding to any inquiries, advising visitors on activities and restaurants, and taking phone calls. They must also keep any luggage that visitors may need to leave. Hotel manager and general manager are a couple of the occupations that a front desk agent might eventually advance to.

Roles and Responsibilities of a Hotel Front Desk Agent

Check some of the major responsibilities of a Hotel Front Desk Agent listed below.

• Providing necessary information to the guests

• Performing all check-out and check-in tasks

• Responding to customer queries on time

• Assigning rooms to the guests

• Verifying the payment method and details of the guests

• Providing help to the guests related to ticket bookings or cab bookings

• Making and confirming reservations

• Storing luggage and valuables of the guests
  

Eligibility to become Hotel Front Desk Agent

Applicants aiming to become a Hotel Front Desk Agent need to satisfy the requirements decided by the company. The eligibility criteria for becoming a Hotel Front Desk Agent are set out below.

Qualifications Required for Front Desk Agent

Here is the list of qualifications required for Front Desk Agent:

• High school graduation degree or diploma
• A hotel management degree (bachelors or postgraduate)
• Skills like interpersonal skills, excellent customer service skills, outstanding organisational abilities , the capacity to manage multiple tasks at once, solid time management abilities, attention to detail, and being able to work weekends and nights

How to Become a Hotel Front Desk Agent in India?

In India, the path to becoming a Hotel Front Desk Agent begins at school level and continues through postgraduate studies.

• Preparation at School Level

Candidates must consider their interests and profession. Also, during 10+2, candidates are not focused or thinking about it. They should practise their skills. They should study for their exams in order to perform well. To gain admission, the Hotel Front Desk Agent only requires marks. Concentrate on your communication abilities as well. You should be familiar with some fundamental computer skills. Begin your research by using Google, books, and other resources.

• Preparation at UG Level

There are diploma, certificate, and bachelor degree programmes for becoming a Hotel Front Desk Agent in UG preparation.

To be admitted to a bachelor's programme, you must have at least 45% in your 10+2. The Hotel Front Desk Agent doesn't have a preference for a particular stream, so pick whichever one you prefer. However, a diploma course can be completed in one to two years.

• Preparation at PG Level

You can pursue the same course in master's after graduating. You must obtain a strong bachelor's degree and confirm your eligibility if colleges have additional requirements. Get a course selection by completing the forms by the deadline. Perhaps some colleges accept post-graduation entrance exams. Therefore, candidates should keep an eye out for their preferred colleges for Hotel Front Desk Agent post graduation.

Courses to Become a Hotel Front Desk Agent

The table provided below has some of the courses that you can pursue in order to become a Hotel Front Desk Agent. The table also comprises some well-known colleges for hotel management. You can apply to these courses by filling our Common Application Form. 

Types of Job Roles Hotel Front Desk Agent

Hotel Front Desk Agent performs registration duties for the incoming guests in large or small hotels or resorts. He is responsible for ensuring that every guest has a good experience at the hotel. Job roles of a Hotel Front Desk Agent will vary depending on his experience and responsibilities. Some of the job profiles available for a Hotel Front Desk Agent are provided below.  

• Executive Housekeeper

• Housekeeping Supervisor

• Receptionist

• Front Desk Clerk

• Guest Service Agent

If you want to know employment opportunities and job profiles available for Hotel Front Desk Agent, you can ask your questions on the Collegedekho QnA zone. You can also take our Career Profiling Test.
 

Employment Opportunities for Hotel Front Desk Agent

Hotel Front Desk Agent may apply to a resort, museum, hotel, banquet or a restaurant. He can also look for a job in the hospitality industry. The graph provided below will help you understand the employment opportunities available for a Hotel Front Desk Agent. 

Top Recruiting Agencies for Hotel Front Desk Agent

Some of the major recruiting companies for Hotel Front Desk Agent are listed below.

• The Taj Mahal Palace Mumbai

• The Leela Palace Udaipur

• The Oberoi Rajvilas

• Taj Falaknuma Palace

• The Lodhi New Delhi

• The Oberoi New Delhi

• The Leela Palace New Delhi

Pay Scale/Salary of Hotel Front Desk Agent

An experienced Hotel Front Desk Agent can earn up to INR 3.5 lakh per annum. Besides this, those who are new to the industry can earn up to INR 2 lakh per annum. The table provided below will help you know the average salary of the Hotel Front Desk Agent. 

Books & Study Material to Become Hotel Front Desk Agent

Listed below are some of the best-recommended books for Hotel Front Desk Agent.

• Hotel front office management by James Bardi

• Principles of Hotel Front Office Operations by Pam Bradley and Sue Baker

• Hotel Front Office Operations and Management by JR Tewari and Jatashankar R. Tewari

• Hotel Front Office by Bruce Braham

• Front Office Operations and Management by Ahmed Ismail

• Front office procedures by Michael L. Kasavana
   

Pros of becoming a Hotel Front Desk Agent

• You do not require any higher degree to start your career

• You can apply to any industry

• A career as a Hotel Front Desk Agent is exciting and challenging

• You will get to meet different kinds of people daily
   

Cons of becoming a Hotel Front Desk Agent

• Salary of a Hotel Front Desk Agent is not very lucrative

• You will have to deal with different kinds of problems

• The job can get very stressful and hectic at times