Last Updated By Harleen Kaur on 11 Mar, 2023
Hotel Front Desk Agent acts as the first point of contact to represent the hotel/ resort in front of the guest during the check-in. During the check-in process, a Hotel Front Desk Agent serves as the first point of contact for the guest, representing the hotel/resort. A hotel front desk agent provides all necessary information to guests and ensures their comfort during their stay. He also manages and updates information about room availability, prices, and available amenities. A hotel front desk agent greets guests and hands out room keys. His primary responsibilities include registering guests in and out of their rooms, verifying a guest's payment method, and confirming their booking. A good Hotel Front Desk Agent should be able to present and communicate effectively.
Checking hotel guests into and out of their rooms is the responsibility of the front desk staff. They are in charge of making sure that each and every visitor has a good time while staying at the hotel. A front desk agent's main responsibilities include greeting visitors at the desk, responding to any inquiries, advising visitors on activities and restaurants, and taking phone calls. They must also keep any luggage that visitors may need to leave. Hotel manager and general manager are a couple of the occupations that a front desk agent might eventually advance to.
Check some of the major responsibilities of a Hotel Front Desk Agent listed below.
Providing necessary information to the guests
Performing all check-out and check-in tasks
Responding to customer queries on time
Assigning rooms to the guests
Verifying the payment method and details of the guests
Providing help to the guests related to ticket bookings or cab bookings
Making and confirming reservations
Storing luggage and valuables of the guests
Applicants aiming to become a Hotel Front Desk Agent need to satisfy the requirements decided by the company. The eligibility criteria for becoming a Hotel Front Desk Agent are set out below.
Provided below are some skills required for Hotel Front Desk Agent
Here is the list of qualifications required for Front Desk Agent:
In India, the path to becoming a Hotel Front Desk Agent begins at school level and continues through postgraduate studies.
Candidates must consider their interests and profession. Also, during 10+2, candidates are not focused or thinking about it. They should practise their skills. They should study for their exams in order to perform well. To gain admission, the Hotel Front Desk Agent only requires marks. Concentrate on your communication abilities as well. You should be familiar with some fundamental computer skills. Begin your research by using Google, books, and other resources.
There are diploma, certificate, and bachelor degree programmes for becoming a Hotel Front Desk Agent in UG preparation.
To be admitted to a bachelor's programme, you must have at least 45% in your 10+2. The Hotel Front Desk Agent doesn't have a preference for a particular stream, so pick whichever one you prefer. However, a diploma course can be completed in one to two years.
You can pursue the same course in master's after graduating. You must obtain a strong bachelor's degree and confirm your eligibility if colleges have additional requirements. Get a course selection by completing the forms by the deadline. Perhaps some colleges accept post-graduation entrance exams. Therefore, candidates should keep an eye out for their preferred colleges for Hotel Front Desk Agent post graduation.
The table provided below has some of the courses that you can pursue in order to become a Hotel Front Desk Agent. The table also comprises some well-known colleges for hotel management. You can apply to these courses by filling our Common Application Form.
Total Fee (Approx)
Top Colleges for Hotel Management
INR 40,000 to INR 3.00 lakh
INR 24,000 to INR 1.80 lakh
INR 40,000 to INR 5.00 lakh
INR 40,000 to INR 2.50 lakh
INR 70,000 to INR 3.00 lakh
Hotel Front Desk Agent performs registration duties for the incoming guests in large or small hotels or resorts. He is responsible for ensuring that every guest has a good experience at the hotel. Job roles of a Hotel Front Desk Agent will vary depending on his experience and responsibilities. Some of the job profiles available for a Hotel Front Desk Agent are provided below.
Front Desk Clerk
Guest Service Agent
If you want to know employment opportunities and job profiles available for Hotel Front Desk Agent, you can ask your questions on the Collegedekho QnA zone. You can also take our Career Profiling Test.
Hotel Front Desk Agent may apply to a resort, museum, hotel, banquet or a restaurant. He can also look for a job in the hospitality industry. The graph provided below will help you understand the employment opportunities available for a Hotel Front Desk Agent.
Some of the major recruiting companies for Hotel Front Desk Agent are listed below.
The Taj Mahal Palace Mumbai
The Leela Palace Udaipur
The Oberoi Rajvilas
Taj Falaknuma Palace
The Lodhi New Delhi
The Oberoi New Delhi
The Leela Palace New Delhi
An experienced Hotel Front Desk Agent can earn up to INR 3.5 lakh per annum. Besides this, those who are new to the industry can earn up to INR 2 lakh per annum. The table provided below will help you know the average salary of the Hotel Front Desk Agent.
Starting Salary per annum (in INR)
Mid Level Salary per annum (in INR)
Senior Level Salary per annum (INR)
Hotel Front Desk Agent
Listed below are some of the best-recommended books for Hotel Front Desk Agent.
Hotel front office management by James Bardi
Principles of Hotel Front Office Operations by Pam Bradley and Sue Baker
Hotel Front Office Operations and Management by JR Tewari and Jatashankar R. Tewari
Hotel Front Office by Bruce Braham
Front Office Operations and Management by Ahmed Ismail
Front office procedures by Michael L. Kasavana
You do not require any higher degree to start your career
You can apply to any industry
A career as a Hotel Front Desk Agent is exciting and challenging
You will get to meet different kinds of people daily
Salary of a Hotel Front Desk Agent is not very lucrative
You will have to deal with different kinds of problems
The job can get very stressful and hectic at times
Take our test and find out if it suits your strengths.
You can consider some other job profiles such as Housekeeping Supervisor, Receptionist, Front Desk Clerk and Guest Service Agent.
Some of the major recruiters for a Hotel Front Desk Agent are The Leela Palace Udaipur, The Oberoi Rajvilas, Taj Falaknuma Palace and The Lodhi New Delhi
Some of the major responsibilities of a Hotel Front Desk Agent are assigning rooms to the guests, providing necessary information to the guests and making and confirming reservations.
You must have completed a bachelor's degree in hotel management or business administration to become a Hotel Front Desk Agent.
Hotel Front Desk Agent should have good communication skills and problem-solving skills.
The average salary of a Hotel Front Desk Agent is INR 3.5 lakh per annum. His average salary will vary depending on the experience and skills.
Some of the books recommended for Hotel Front Desk Agent are Hotel Front Office Operations and Management by JR Tewari and Jatashankar R. Tewari and Hotel Front Office by Bruce Braham.
You should have at least 1 years of work experience to become a Hotel Front Desk Agent.
This profile is perfect for candidates who love interacting with people and those who are interested in working in the hospitality industry.
Some of the course that you can pursue in order to become a Hotel Front Desk Agent are BSc in Hospitality and Hotel Administration and BBA in Hotel Management.