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Career as Customer Service Manager

Career as a Customer Service Manager

About Customer Service Manager

A Customer Service Manager is responsible for providing excellent service to the customer. Besides this, he is also responsible for monitoring the performance of customer service agents and other staff members. Majority of the work of a Customer Service Manager includes communication with the customer via email, phone or video calling software. He also takes care of providing training to the new employees, resolving emergency issues, managing service deadlines, assigning agents and other staff members. Candidates who are interested in making a career as a Customer Service Manager should be open to work any time and they should have a good understanding of the management practices and techniques.

Responsibilities of a Customer Service Manager

Check some of the major responsibilities of a Customer Service Manager provided below.

  • Recruiting, training and hiring new customer service agents

  • Improving customer service standards and procedures

  • Providing resources for quality customer service

  • Communicating with team members to discuss targets and deadline

  • Addressing and resolving the issues of customer and team members

  • Maintaining a record of customer service actions and discussions

  • Scheduling tasks for customer service agents

Eligibility to become Customer Service Manager

Check the minimum eligibility criteria for a career as a Customer Service Manager provided below.

Education Required

  • Bachelor degree in business administration or any relevant field is required for this profile

  • MBA or any other master degree in management will help the candidates apply for a higher-level position.

  • Most of the companies hire candidates who have a minimum work experience of 2-3 years as Retail Manager or Assistant Manager 

  • Proficiency in Customer service software and Microsoft Office  

Skills

Some of the skills required for a Customer Service Manager are listed below.

  • Customer service skills

  • Communication skills

  • Presentation skills

  • Planning and organizing

  • Strong decision-making skills

  • Administrative skills

Courses to become a Customer Service Manager

You can check the table provided below to know all courses to become a Customer Service Manager. Eligibility criteria of all these courses will vary from college to college. You can apply for admission to these colleges provided below by filling our Common Application Form

Course

Total Fee (Approx)

Top Colleges for Business Administration

Bachelor of Business Administration

Rs. 27,000 to Rs. 8.00 lakh

BBA in Retail Management

Rs. 20,000 to Rs. 2.60 lakh

Master of Business Administration

Rs.15,000 to Rs. 25.00 lakh

MBA in Customer Relationship Management

Rs. 30,000 to Rs. 3.10 lakh

MBA in Service Management

Rs. 30,000 to Rs. 4.00 lakh

You can also call on our toll-free number 1800-572-9877 to get admission related assistance. 

Types of Job Roles Customer Service Manager

Customer Service Manager is responsible for managing and supervising customer service agents and other staff members. His role will depend upon the type of industry he is working along with the work experience. He can also look for a job in the retail industry or airlines industry. You can check some major job profiles available for a Customer Service Manager provided below.

If you want to know more about Customer Service Manager then you can ask questions on the Collegedekho QnA zone

Employment Opportunities for Customer Service Manager

Customer Service Managers can apply for a job in any sector. Almost every company requires a good Customer Service Manager who can manage his client services and provide solutions to the problem. There are some companies that also hire professionals who can assign tasks to their client service management team. Customer Service Managers may look for a job in the following sectors. 

Employment Oppurtunties for Customer Service Manager

Top Recruiting Agencies for Customer Service Manager

Some of the major recruiting companies for Customer Service Manager are listed below.

  • Reliance Group

  • ITC Retail

  • Aditya Birla Group

  • Tata Group

  • Airtel

  • Vodafone

  • Amazon

  • Flipkart

Planning to choose Customer Service Manager as your career?

Pay Scale/Salary of Customer Service Manager

  • A Customer Service Manager who has a work experience of 2-3 years can earn up to 5 lakh per annum

  • The average salary of a Customer Service Manager will vary from industry to industry

  • Candidates who are experienced in social media platforms and MS Office applications will earn more as compared to other members. 

Salary of a Customer Service Manager

 

Books & Study Material to Become Customer Service Manager

Here are some recommended books for Customer Service Managers

Book

Author

Uncommon Service

Anne Morriss and Frances X. Frei

The Best Service is No Service

Bill Price and David Jaffe

Be Our Guest

Theodore B. Kinni

Chief Customer Officer

Jeanne Bliss

Customer Success

Dan Steinman, Lincoln Murphy, and Nick Mehta

Never Lose a Customer Again

Joey Coleman

Pros of becoming a Customer Service Manager

  • A career as a Customer Service Manager will help you improve your communication skills.

  • You will be meeting different kinds of people daily

  • This profile is perfect for the candidates who have good leadership skills

  • Customer Service Manager may apply to any industry according to his interest

Cons of becoming a Customer Service Manager

  • A career as a Customer Service Manager is full of stress.

  • You will be responsible for resolving customer and agents conflicts

  • Your salary will depend on your experience. The pay scale will be less in the initial stage of career.

  • A career as a Customer Service Manager requires a working experience of 1-2 years. 

Paths for Being Customer Service Manager

FAQs about Customer Service Manager

How can I become a good Customer Services Manager?

You should be able to resolve the complaints of the customer and provide them with good services. Besides this, you should have good analytical skills and problem-solving skills so that you can solve any problem efficiently.

Who does a Customer Services Manager report to?

Customer Services Manager reports to the Customer Support Director and the owner of the organization.

What are the courses to become a Customer Services Manager?

There are many courses that can help you to become a Customer Services Manager such as MBA in Customer Relationship Management, Bachelor of Business Administration and MBA in service management.

What profiles are available for a Customer Services Manager?

Some of the job profiles available for a Customer Services Manager are Customer Service Administrator

What are the responsibilities of a Customer Services Manager?

Some of the important responsibilities of a Customer Services Manager are training new members, handling queries and complaints, arranging meetings and providing good customer service.

What is the average salary of a Customer Services Manager?

The average salary of a Customer Services Manager is INR 6 lakh per annum. His salary will depend on his working experience.

What is the best part of being a Customer Services Manager?

Since lots of job opportunities are available for a Customer Services Manager, you can apply to any sector. You can sort out the opportunities according to your interest and then you can apply for a job.

What skills are required to be a Customer Services Manager?

Customer Services Manager should have good communication skills, analytical skills, time management skills and problem-solving skills.

What qualifications are required to be a Customer Services Manager?

You must have completed a bachelor degree in business administration to apply for a job as a Customer Services Manager.

What is the hardest part of being a Customer Service Manager?

You will be dealing with the complaints of customers. Besides this, your work hours will not be fixed.

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