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Career as Client Service Manager

Career as a Client Service Manager

About Client Service Manager

A Client Service Manager is a person who interacts with a customer on behalf of the company. Also called a Customer Service Manager, he/she is responsible for providing updated information to a company's clients regarding any product or services that the customer has purchased or subscribed from the company. The job of a Client Service Manager is crucial as he/she is one of the main factors that can affect a client's relationship with the company.

Since Client Service Managers are the point of interaction between the customer and the client, their behaviour strongly affects how a client perceives the quality and attitude of the company towards their clients. A Client Service Manager has to ensure that he/she is updated with all the latest products provided by the company so that they can forward that information to the client. He/she not only interact with existing clients but is also tasked with bringing new clients on board.

Client Service Managers are tasked with handling the client services department or team of a company. The job responsibilities of a Client Service Manager include ensuring that the target metrics set by the company for bringing new clients on board and retaining existing clients are met. They must also provide daily instructions to their team, maintain a positive atmosphere, track performance and provide regular reports etc.

Eligibility to become Client Service Manager

The table below contains the requirements to become a Client Service Manager.

Requirements to Become a Client Service Manager

Education

  • There are no fixed eligibility requirements to become a Client Service Manager.

  • Candidates with a High School Diploma are eligible to apply for the roles.

  • Some companies may demand at least a bachelor's degree in disciplines such as sales, marketing etc. for this job role.

  • A postgraduate degree is rarely seen as a requirement for the role by may increase your chances.

  • Some companies may also specify professional degrees such as BTech, depending on the sector of the industry.

Certification

  • Online certificate courses are available to train a candidate in Customer Relationship Management.

  • Candidates can also consider certification courses in MS Office or CRM softwares.

Work Experience

  • At least 2 - 5 years of work experience is required in the Customer Care / Services department.

Skills

  • Candidates must be able to meet strict deadlines.
  • Must be able to manage large teams and have strong interpersonal skills.

  • Good analytical and project management skills.

  • Motivated to achieve the targets set by the company.

  • Familiarity with office tools and CRM software.

  • Ability to think on their feet and provide effective solutions on behalf of the company.

  • Self-motivated person with an inclination to bring solutions to the table.

Courses to Become a Client Service Manager

Given below are some of the recommended courses for a career in Client Service Management.

Course

Average Course Fee

Customer Relationship Management / Service Management Colleges

Bachelor of Business Administration (BBA)

Rs. 1.5 to 2 lacs

 

BBA in Marketing

Rs. 3.5 to 4.5 lacs

BCom in Sales and Marketing

Rs. 50,000 to Rs. 1 lacs

MBA in Marketing

Rs. 2.5 to 3 lacs

MBA in Customer Relationship Management

Rs. 1 to 1.5 lacs

MBA in Service Management

Rs. 2 to 2.5 lacs

MBA in Sales Management

Rs. 5 to 7 lacs

Fill the Common Application Form (CAF) once and apply to multiple colleges from a single platform. Call our helpline number 18005729877 for any queries regarding admissions.

Types of Job Roles Client Service Manager

Here are some of the common types of job roles associated with or similar to that of a Client Service Manager.

  • Customer Service Manager

  • Customer Relationship Manager

  • Area Service Manager

  • Head of Customer Service

  • IT Service Manager

  • Customer Support Manager

  • Service Assurance Manager

  • Assistant Manager - Customer Service

  • Technical Customer Service Manager

Employment Sector/Industry for Client Service Manager

Client Service Manager is a common job requirement across many types and sectors of industries. They are required by service providers of all sectors who have to ensure that their customers are satisfied with the services. Client Service Managers have the responsibility of managing one of the most important divisions of any company. Since they are also usually tasked with handling customer queries and complains as well as providing information to the customer, their performance shapes the perception that a customer has towards the company. Given below are some of the common areas of employment for Client Service Managers.

  • Telecommunication Companies

  • Financial Service Providers

  • IT Service Providers

  • Client Servicing

  • Brand Management Companies

  • Insurance Companies

  • Media Service Providers

  • Automobile Companies

  • Consultancies etc.

Planning to choose Client Service Manager as your career?

Pay Scale/Salary of Client Service Manager

Job Role

Average Salary

Entry-Level Salary

Mid-Career Salary

Senior-Level Salary

Client Service Manager

Rs. 5.90 LPA

Rs. 3.20 LPA

Rs. 4.10 LPA

Rs. 9.86 LPA

Customer Relationship Manager

Rs. 3.60 LPA

Rs. 3.10 LPA

Rs. 4.30 LPA

Rs. 6.30 LPA

Area Service Manager

Rs. 9.90 LPA

Rs. 5.80 LPA

Rs. 6.00 LPA

Rs. 11.79 LPA

 

Books & Study Material to Become Client Service Manager

Following are some of the best reference books for a Client Service Manager.

  • Delivering Happiness by Tony Hsieh

  • Uncommon Service: How to Win by Putting Customers at the Core of Your Business by Frances Frei and Anne Morriss

  • The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience

  • The Happiness Advantage by Shawn Achor

  • CRM at the Speed of Light by Paul Greenberg

Pros of becoming a Client Service Manager

  • This is a career pathway that can be pursued even after a basic level of education.

  • Good prospects of growth for hard-working professionals.

  • One of the best professions for sharpening your networking skills.

  • Target completion comes with benefits such as bonuses.

Cons of becoming a Client Service Manager

  • The job can get hectic and professionals often have to put in long working hours.

  • You always are facing a new target and a deadline.

  • The Executive and Associate stages are very difficult and stressful for any professional.

  • Qualifications will not matter as much as experience in this job role.

Paths for Being Client Service Manager

FAQs about Client Service Manager

Is there any age limit to become a Client Service Manager?

No, there is no age limit for this job. Students can join the field of Client Servicing after High School or Intermediate, and complete their bachelor's education later on.

Is it easy to become a Client Service Manager?

While it can be comparatively easy to get into the Client Service field, it is considered to be a very difficult task to perform on a day-to-day basis. Only the candidates who perform well rise in the ranks and they may have to face tough competition in this field.

Which companies require Client Service Managers?

Client Service Managers are usually hired by service providers such as telecommunication, IT service providers, brand management companies, insurance companies etc.

Is there any difference between Client Service and Customer Service?

Companies usually define customers and clients differently. Customer is any individual who purchases a product of the company but a person is referred to as a Client if he/she engages the company's services for some task. Both roles are very similar but there can be a difference in the methods used in achieving the result.

How much salary does a Client Service Manager make?

Client Service Managers make around Rs. 4 LPA on average on an entry-level role, which can go up to Rs. 10 LPA with around 10 years of experience.

Is work experience required to become a Client Service Manager?

Yes, 2-5 years of work experience is necessary to apply for the post of Client Service Manager.

Which courses are available for Client Service Manager?

A bachelor's degree from any background is sufficient to become a Customer Service Manager. However, courses in the fields of marketing, sales, CRM etc. are well-suited for this role. Companies also consider candidates from a professional background such as BTech for these roles.

What skills are required to become a good Client Service Manager?

A good client service manager must have excellent written and verbal communication skills. He/she must also be concerned regarding a customer's queries or issues, and must be able to provide effective solutions quickly to the client.

What responsibilities are included in a Client Service Manager role?

A Client Service Manager has to ensure that a company is meeting its client retaining and on-boarding targets. He has to supervise the work of the client services team and has to enforce company policies regarding customer satisfaction. He/she may be required to interact with the client on the behalf of a company and tasked to take care of the metrics such as the company app and social media ratings, reviews etc.

Who is a Client Service Manager?

A Client Service Manager is a professional who is responsible for the supervision and performance of the Client Services Team of a company.

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