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Career as Service Delivery Manager

Career as a Service Delivery Manager

About Service Delivery Manager

A Service Delivery Manager is a person who oversees the delivery of the service provided to the customers. He is responsible for ensuring that the client is satisfied with the service provided by the company. A Service Delivery Manager is also responsible for maintaining a good relationship with the clients and for identifying the requirements of the clients. His major work includes resolving technical issues, managing team performance, correcting reliability issues, managing budgets and conducting a regular check of the service delivery. 

A good Service Delivery Manager should interact with the customer to know his/ her needs and provides him with services that satisfy his requirements. Candidates should have excellent communication and computer skills to have a successful career in service delivery. 

Responsibilities of a Service Delivery Manager

Check some major responsibilities of a Service Delivery Manager provided below.

  • Managing the finance and budget of the service delivery team

  • Proving a service plan to the company that comprises all the available services

  • Training the new members of the service delivery team

  • Resolving the queries and doubts of the clients

  • Assigning tasks to the team members

  • Overseeing the quality and delivery of the services at regular intervals

  • Maintaining a good relationship with the clients

Eligibility to become Service Delivery Manager

A Service Delivery Manager should satisfy some of the requirements decide by the company. He can check the minimum requirements to become a Service Delivery Manager from the table provided below.

Education Required

  • Candidates must have completed a bachelor’s degree in Business Management or any other relevant field

  • Some of the companies also hire candidates who have completed a degree in Sales Management

Technical Skills

  • Candidates should have good computer skills. Besides this, they should have some experience in managing the company’s finance and budget. 

Soft Skills

Provided below are some soft skills required for Service Delivery Manager

  • Excellent leadership skills

  • Communication skills

  • Team management skills

  • Customer service skills

  • Attention to details

  • Strong teamwork skills

Work Experience

  • Candidates should have at least one year of work experience in leadership, customer service and sales

Courses to Become a Service Delivery Manager

The table provided below will help you know some of the courses that you can pursue in order to become a Service Delivery Manager. The table also contains the average fee of all the courses along with some well-known Business Management colleges in India. You can apply to any of these colleges by filling our Common Application Form

Course

Total Fee (Approx)

Top Colleges for Business Management

Bachelor of Business Management

INR 45,000 to INR 3.00 lakh

MBA in Business Management

INR 1.00 lakh  to INR 6.00 lakh

Bachelor of Business Administration

INR 27,000 to INR 8.00 lakh

Masters of Business Administration

INR 15,000 to INR 25.00 lakh

Types of Job Roles Service Delivery Manager

A Service Delivery Manager can perform both the technical as well as administrative roles as per the requirements of the company. His role varies from company to company. An IT Service Delivery Manager is responsible for resolving the technical issues while Retail Service Delivery Manager is responsible for managing the inventory and records of all the retail deliveries. There are many other profiles available for a Service Delivery Manager. Some of them are provided below.

If you want to know more job profiles and opportunities available for a Service Delivery Manager, you can ask questions on the Collegedekho QnA zone. Apart from this, If you want to know what profile is right for you, you can take our Career Profiling Test.

Employment Opportunities for Service Delivery Manager

Almost every sector requires a Service Delivery Manager. More than 30% of the job profiles available for a Service Delivery Manager are there in the IT sector. Besides this, they can apply to many other sectors such as e-commerce, Insurance companies, finance firms, banks, client service companies and aviation. A Service Delivery Manager may also start his own business. You can check the employment opportunities available for a Service Delivery Manager provided below. 

Employment Opportunities for Service Delivery Manager

Top Recruiting Agencies for Service Delivery Manager

Some of the major recruiting companies for Service Delivery Manager are listed below.

  • Tata Group

  • Airtel

  • Vodafone

  • Amazon

  • HIR Infotech

  • SunTecIndia

  • Flipkart

  • Ford Motors

Planning to choose Service Delivery Manager as your career?

Pay Scale/Salary of Service Delivery Manager

  • The average salary of an experienced Service Delivery Manager is INR 7 lakh per annum. 

  • Those who are new to the service industry can earn up to INR 4 lakh per annum,

Profile

Starting Salary per annum (in INR)

Mid Level Salary per annum (in INR)

Senior Level Salary per annum (INR)

Service Delivery Manager

4,03,000

7,00,000

15,00,000

Salary of Service Delivery Manager

 

Books & Study Material to Become Service Delivery Manager

A Service Delivery Manager should have excellent communication and presentation skills. Besides this, they should have some experience in Service Management. Some of the books provided below will help a Service Delivery Manager to gain some additional knowledge about service delivery and management.

  • Basic Service Management by Rob England

  • The Five Dysfunctions of a Team by Patrick Lencioni

  • Service Management by Richard Normann

  • Service Management and Marketing by Christian Grönroos

  • IT Service Management by Jan Van Bon

Pros of becoming a Service Delivery Manager

  • This profile will help you improve your leadership skills

  • Salary of a Service Delivery Manager is high in comparison to other profiles in the service industry

  • This profile is perfect for those who are interested in customer service management

  • You will be interacting with different kinds of people daily. This will help you socialise and network more with people

Cons of becoming a Service Delivery Manager

  • You should have at least one year of experience in Sales or Customer Service

  • You will be responsible for the timely delivery of services to customers

  • You will be responsible for ensuring the quality of services

  • This profile requires excellent communication skills

Paths for Being Service Delivery Manager

FAQs about Service Delivery Manager

What is the salary of a Service Delivery Manager?

The salary of a Service Delivery Manager varies depending on his experience and knowledge. The average salary of a Service Delivery Manager who has a work experience of 3 years is INR 4 lakh per anum.

What are the pros of becoming a Service Delivery Manager?

A Service Delivery Manager may apply to any sector. Besides this, his average salary is also very high.

What are the books for Service Delivery Manager?

Some of the books available for a Service Delivery Manager are Service Management by Richard Normann and Service Management and Marketing by Christian Grönroos

Can a Service Delivery Manager apply to the aviation industry?

Yes, Service Delivery Manager can apply to the aviation industry. However, he is advised to check the job description of the company before applying for a job.

What are the responsibilities of a Service Delivery Manager?

Some of the responsibilities of a Service Delivery Manager are training new employees, overseeing the delivery of services and preparing a budget for the team.

What skills are required to become a Service Delivery Manager?

Some of the skills required to become a Service Delivery Manager are communication skills, team management skills, customer service skills and time management skills.

What undergraduate courses are available to become a Service Delivery Manager?

There are many undergraduate courses such as Bachelor of Business Management and Bachelor of Business Administration. You can apply to any of these pursue to become a Service Delivery Manager.

What is the eligibility criteria to become a Service Delivery Manager?

You must have completed a bachelor’s degree in business management or any related field to become a Service Delivery Manager.

What job profiles are available for a Service Delivery Manager?

Some of the job profiles available for a Service Delivery Manager are Client Service Manager, Account Manager, Customer Service Manager and Administrative Service Manager

Where can a Service Delivery Manager?

Service Delivery Manager can apply to many sectors such as IT, communication, telecommunications, aviation and hospitality.

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