A Service Delivery Manager is a person who oversees the delivery of the service provided to the customers. He is responsible for ensuring that the client is satisfied with the service provided by the company. A Service Delivery Manager is also responsible for maintaining a good relationship with the clients and for identifying the requirements of the clients. His major work includes resolving technical issues, managing team performance, correcting reliability issues, managing budgets and conducting a regular check of the service delivery.
A good Service Delivery Manager should interact with the customer to know his/ her needs and provides him with services that satisfy his requirements. Candidates should have excellent communication and computer skills to have a successful career in service delivery.
Check some major responsibilities of a Service Delivery Manager provided below.
Managing the finance and budget of the service delivery team
Proving a service plan to the company that comprises all the available services
Training the new members of the service delivery team
Resolving the queries and doubts of the clients
Assigning tasks to the team members
Overseeing the quality and delivery of the services at regular intervals
Maintaining a good relationship with the clients
A Service Delivery Manager should satisfy some of the requirements decide by the company. He can check the minimum requirements to become a Service Delivery Manager from the table provided below.
Provided below are some soft skills required for Service Delivery Manager
The table provided below will help you know some of the courses that you can pursue in order to become a Service Delivery Manager. The table also contains the average fee of all the courses along with some well-known Business Management colleges in India. You can apply to any of these colleges by filling our Common Application Form.
Total Fee (Approx)
Top Colleges for Business Management
INR 45,000 to INR 3.00 lakh
INR 1.00 lakh to INR 6.00 lakh
INR 27,000 to INR 8.00 lakh
INR 15,000 to INR 25.00 lakh
A Service Delivery Manager can perform both the technical as well as administrative roles as per the requirements of the company. His role varies from company to company. An IT Service Delivery Manager is responsible for resolving the technical issues while Retail Service Delivery Manager is responsible for managing the inventory and records of all the retail deliveries. There are many other profiles available for a Service Delivery Manager. Some of them are provided below.
If you want to know more job profiles and opportunities available for a Service Delivery Manager, you can ask questions on the Collegedekho QnA zone. Apart from this, If you want to know what profile is right for you, you can take our Career Profiling Test.
Almost every sector requires a Service Delivery Manager. More than 30% of the job profiles available for a Service Delivery Manager are there in the IT sector. Besides this, they can apply to many other sectors such as e-commerce, Insurance companies, finance firms, banks, client service companies and aviation. A Service Delivery Manager may also start his own business. You can check the employment opportunities available for a Service Delivery Manager provided below.
Some of the major recruiting companies for Service Delivery Manager are listed below.
The average salary of an experienced Service Delivery Manager is INR 7 lakh per annum.
Those who are new to the service industry can earn up to INR 4 lakh per annum,
Starting Salary per annum (in INR)
Mid Level Salary per annum (in INR)
Senior Level Salary per annum (INR)
Service Delivery Manager
A Service Delivery Manager should have excellent communication and presentation skills. Besides this, they should have some experience in Service Management. Some of the books provided below will help a Service Delivery Manager to gain some additional knowledge about service delivery and management.
Basic Service Management by Rob England
The Five Dysfunctions of a Team by Patrick Lencioni
Service Management by Richard Normann
Service Management and Marketing by Christian Grönroos
IT Service Management by Jan Van Bon
This profile will help you improve your leadership skills
Salary of a Service Delivery Manager is high in comparison to other profiles in the service industry
This profile is perfect for those who are interested in customer service management
You will be interacting with different kinds of people daily. This will help you socialise and network more with people
You should have at least one year of experience in Sales or Customer Service
You will be responsible for the timely delivery of services to customers
You will be responsible for ensuring the quality of services
This profile requires excellent communication skills
The salary of a Service Delivery Manager varies depending on his experience and knowledge. The average salary of a Service Delivery Manager who has a work experience of 3 years is INR 4 lakh per anum.
A Service Delivery Manager may apply to any sector. Besides this, his average salary is also very high.
Some of the books available for a Service Delivery Manager are Service Management by Richard Normann and Service Management and Marketing by Christian Grönroos
Yes, Service Delivery Manager can apply to the aviation industry. However, he is advised to check the job description of the company before applying for a job.
Some of the responsibilities of a Service Delivery Manager are training new employees, overseeing the delivery of services and preparing a budget for the team.
Some of the skills required to become a Service Delivery Manager are communication skills, team management skills, customer service skills and time management skills.
There are many undergraduate courses such as Bachelor of Business Management and Bachelor of Business Administration. You can apply to any of these pursue to become a Service Delivery Manager.
You must have completed a bachelor’s degree in business management or any related field to become a Service Delivery Manager.
Some of the job profiles available for a Service Delivery Manager are Client Service Manager, Account Manager, Customer Service Manager and Administrative Service Manager
Service Delivery Manager can apply to many sectors such as IT, communication, telecommunications, aviation and hospitality.